Contract Staffing Administration: Prepare employment contracts, offer letters, and renewal addendums. Onboard new contract employees and ensure all onboarding documentation (IDs, bank details, tax forms) is complete.
Payroll Verification: Collect, review, and cross-check client timesheets, overtime entries, claims, and leave records against payroll reports to ensure 100% accuracy before payroll finalization.
Employee & Client Relations: Act as the main point of contact for contract employees to resolve payroll discrepancies, leave queries, and general contract admin questions. Maintain clear communication with client contacts.
...
Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
...
Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
...