1) Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
2) Manage customer escalations and ensure that these are answered, tracked and escalated as required
3) Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
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Develop new flour types, blends, and specialty products (e.g., high-protein, functional, or customized flours) based on market trends and consumer needs.
Conduct baking/noodle/pastry trials to evaluate flour performance in end-products.
Stay updated on current trends in flour application products such as bakery, noodle, and pastry products — including recipes, formulations, and processing methods.
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