The Active Defense Center is responsible for the early and effective detection and prevention of attacks on the bank's data integrity and information security in the exciting environment of Cyber Security. We achieve this together with our 3 existing ADC locations in Singapore, Frankfurt and New York together with our new 24/7 first level SOC in KL. We are responsible for the detection and proactive defense against cyber-attack scenarios and actively define and manage the implementation and configuration of appropriate security measures.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Execute global and local digital marketing activities and campaign-related services through a centralized operations model, executed by the Global Digital Hub (RSS) in support of affiliate and business requests
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Serve as the primary point of contact for customers regarding order status, delivery updates, service enquiries, and issue resolution, ensuring timely and professional communication.
To monitor and oversee warehouse operations, ensuring smooth workflow and efficient execution of all operational activities. The role is responsible for coordinating inventory management, supporting warehouse staff, and maintaining accurate records to facilitate timely and organized movement of goods.
Quality Governance & CAPA: Lead root cause analysis (RCA) and CAPA activities; develop, audit, and maintain operational SOPs to ensure zero-defect quality and safety compliance.
Books For A Better World Sdn. Bhd. (BFBW) is a for-profit social enterprise (founded in 2022) focused on promoting literacy and reducing book waste through second-hand bookstores, community programmes, and donation boxes across the Klang Valley. The Operations Assistant will support day-to-day book movements and logistics, including packing, sorting, transporting, stock maintenance, and setup of stores and pop-up booths, working closely with the Senior Operations Executive and Founder.