Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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The Billing & Discharge Clerk is responsible for managing the inpatient billing and discharge processes to ensure accurate, timely, and efficient financial clearance for patients. The role ensures that all hospital charges are accurately captured, bills are finalized in accordance with hospital policies and Standard Operating Procedures (SOPs), and all financial and insurance requirements are fulfilled prior to patient discharge.
The Billing & Discharge Clerk works closely with consultants, nursing units, pharmacy, laboratory, radiology, finance, medical records, insurance companies, Third Party Administrators (TPAs), corporate clients, and other relevant departments to facilitate smooth discharge operations while providing excellent customer service. The role is also responsible for coordinating Guarantee Letters (GL), Final Guarantee Letters (FGL), Letters of Undertaking (LOU), billing adjustments, Credit Notes (CN), Debit Notes (DN), insurance claims, and financial documentation to ensure compliance with hospital policies, regulatory requirements, and accreditation standards.
In addition, the Billing & Discharge Clerk maintains accurate billing and discharge records, supports audit and financial reporting requirements, safeguards patient confidentiality in accordance with the Personal Data Protection Act (PDPA), resolves billing-related enquiries, and contributes to continuous process improvement initiatives to reduce discharge turnaround time, improve billing accuracy, and enhance patient satisfaction. The incumbent is expected to perform all duties with professionalism, integrity, accountability, and a commitment to delivering quality healthcare services.
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Process and verify all invoices accurately in the Enterprise Resource Planning (ERP) system on a daily basis, ensuring all supporting documents are complete and compliant.
Monitor and follow up on disputed invoices, ensuring timely investigation, resolution, and closure.
Ensure prompt payment of accounts payable and perform monthly supplier/creditor reconciliations.
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Process and verify all invoices accurately in the Enterprise Resource Planning (ERP) system on a daily basis, ensuring all supporting documents are complete and compliant.
Monitor and follow up on disputed invoices, ensuring timely investigation, resolution, and closure.
Ensure prompt payment of accounts payable and perform monthly supplier/creditor reconciliations.
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Registered and update patient’s data accordingly (including patients’ demographic, preparation of forms, and open a case note for new patients.)
Responsible for recording, inform and follow-up with patient appointment To ensure all patient appointment card are properly documented and patients are well informed.
Responsible for checking and arranging the items inside clinic
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Document Control: Establish, maintain, and systematically organize all physical and digital project files (e.g., drawings, correspondence, site diaries, and variation orders).
Correspondence Tracking: Log, track, and distribute all incoming and outgoing project mail, emails, and official transmittals to ensure nothing gets lost.
Meeting Support: Assist the Project Coordinator Executive in scheduling site and progress meetings, managing calendar invites, and distributing finalized meeting minutes.
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Strategic planning skills: To understand the hotel's overall strategy and translate it into concrete action plans for human resource management.
Support daily HR operations: Assist in recruitment, training, compensation, benefits, team member relations, labor relations, compliance, safety, and performance management, ensuring compliance with corporate HR policies and federal/local regulations
Enhance team member engagement: Help coordinate recognition programs, special events, and engagement initiatives to foster a positive workplace culture
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