Product Management
Technical Product Management
Agile Methodologies
Software Development Lifecycle
Cross-functional Team Leadership
Market Research
User Story Mapping
Good technical knowledge in supported customer specific Hardware and SW environment
Knowledge of customer service principles and practices
Native Speaker quality in Cantonese and Mandarin (Mandatory)
English language skills are additionally implied.
PC literacy
especially usage of Microsoft Office package.
Willingness to work in shift models
based on customer requirements
Industry Knowhow preferred
+7
Posted
a month ago
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We are seeking a dedicated and skilled Senior Technical Support Engineer to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing technical support, troubleshooting issues, and delivering effective solutions. As a Technical Support Engineer, you will work closely with customers, internal teams, and third-party vendors to resolve technical issues promptly.