Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
22 days ago
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Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
You will collaborate with Application Engineers to ensure customers’ challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
...
OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
You will collaborate with Application Engineers to ensure customers’ challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
...
OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
You will collaborate with Application Engineers to ensure customers’ challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
...
Resolves technical issues for customers across all tiers
With advanced Product, Platform and System technical knowledge a Staff TSE accompanies our customers through the entire Customer Journey (CEP), resolves technical issues to ensure customer success.
First point of collaboration for Product, Platform and System technical knowledge. (Informal escalations, discussion forums, collaboration)
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Encompass a range of activities centered around customer engagement, lead generation, and coordinating with field sales representatives to schedule visits with targeted potential clients.
Prospecting for and identifying new leads through outbound calls, emails, and inbound inquiries, thoroughly understanding customer needs, and tailoring sales pitches accordingly.
Maintain accurate customer records, track sales activities using CRM tools, order resolution and collaborate with marketing and sales teams to optimize strategies and pipeline management.
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nInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines
.Working with OEM vendors for replacing spares, hardware repairs & troubleshootin
Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Support sales opportunity management cycle for customers by fulfilling operational requests.
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Responsible for performing a variety of duties within a manufacturing environment. Duties may be related to production, test, materials handling, and quality inspection.
Performs assembly and testing of assemblies and/or final products.
Performs assembly and testing with reference to work instruction, ensure product quality and meet production shipment.
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Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understandand interact with avariety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
First-Level Support – Handle incoming support requests related to Fleet Management System / Transportation Management System.
Ticket Management – Handle incoming support requests via ticketing systems and ensure proper tracking and resolution.
Customer Communication – Communicate clearly and professionally with customers to understand issues, provide guidance, and ensure a positive support experience.
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Customer Advocacy & On-Site Resolution: Faithfully represent the Voice of the Customer User (VOC-U) in all reactive and proactive work. Infrequently but regularly travel to customer locations to lead emergency response efforts for severe Windows system failures, explaining findings at an engineering level of detail.
Defect Analysis & Root Cause Analysis (RCA): Take the lead in the timely analysis of product defects—identified reactively through formal escalations or proactively via hands-on testing. Leverage advanced tools (e.g., WinDbg) to parse memory dumps and system logs, isolating faults in the kernel, third-party drivers, or hardware.
Performance Optimization: Conduct exhaustive performance analyses utilizing Windows Performance Analyzer (WPA) and other profiling tools. Resolve bottlenecks across CPU, memory, disk I/O, and networking by optimizing power plans, BIOS/UEFI settings, and thermal management.
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