Onboarding Process
HR Administration
Record Keeping
Employee Relations
Recruitment Support
Payroll Processing
Communication Skills
Problem Solving
HRIS Systems
Coordinate the end-to-end recruitment process, including posting job advertisements, screening resumes, and scheduling interviews for retail and HQ roles.
Manage candidate communications, conduct initial background checks, and prepare employment offer letters or contract documents.
Lead the onboarding process for new hires, ensuring all required documentation is collected, system profiles are created, and company orientations are conducted smoothly.
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Customer Service: Greet customers with warmth and enthusiasm, assist with orders, offer recommendations, and resolve any issues to ensure a delightful experience.
Drink Preparation: Prepare bubble teas and other beverages with precision, following standardized recipes to maintain consistent quality and taste.
Cash Handling & Sales: Operate the cash register, process payments (cash and electronic), maintain accurate sales records, and manage the cash drawer responsibly.
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Managing the team of Customer Support: Manage large volumes of incoming customer inquiries via [phone, email, live chat, and/or social media].
Problem Resolution: Identify, assess, and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues efficiently.
Product Expertise: Maintain a deep understanding of our products/services to guide customers and make relevant recommendations.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Accounting Software
Data Entry
Microsoft Excel
Bookkeeping
Accounts Payable
Accounts Receivable
Financial Record Keeping
Reconciliation
Attention to Detail
Organizational Skills
Monitor and coordinate day-to-day activities across our key business systems and applications.
Liaise with internal teams, vendors and external stakeholders to ensure smooth system operations.
Manage and provide support for platforms including: Zeoniq, Lark, E-commerce platforms, AutoCount, Power BI and CodeMax (currently used temporarily; transitioning to Cloudberry)
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Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调,以跟进项目进度。
Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.跟进生产、运输、安装、整改及交付进度,确保所有未完成事项得到及时处理。
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Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented