Manage and mentor a multi-racial team of discipline leads (Mechanical, CDA, Electrical, Exhaust, UPW, PDS, Bulk & Special Gas, Chemical, Slurry, I&C, etc.) across Penang and Kulim sites.
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Channel Partner Acquisition: Identify, approach, and onboard high-performing independent sales leaders, regional stockists, and distribution team builders across Malaysia.
Responsible for the recruitment, screening, onboarding training, pre-job coaching and skill replication of ground promotion staff to build and maintain a stable offline promotion team.
Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.
Multi-Store Operations & Leadership: Oversee the daily operations of assigned retail stores. Manage employee scheduling, drive recruitment efforts, and lead teams to ensure high performance and excellent customer service.
Oversee and manage the full spectrum of accounting functions, including Accounts Payable, Accounts Receivable, General Ledger, and Cash Flow Management.