You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/ She will attend to phone enquiries from policyholders and financial representatives and live chats from financial representatives, effectively maintaining the Contact Centre's high level of accessibility.

Job Description: Attend to enquiries and requests from phone calls/ live chats in a professional, efficient, accurate and prompt manner. Resolve customers'/ financial representatives' complaints and problems at first touchpoint resolution with good closure. Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. Ensure effective and timely follow-up as promised to customers/ financial representatives. Assess appeals and put up recommendation to Managers/ Head/ HOD. Perform additional or overtime duties during operational exigencies when required. Assist with ad-hoc initiatives/ projects when delegated by management. Job Requirements: Diploma/ Degree holder qualifications with relevant experience will be preferred. Comfortable talking to customers from all walks of life. Comfortable chatting through typing via live chat system with financial representatives. Good interpersonal and communication skills. Possess a pleasant and cheerful disposition. A team player who works well in a dynamic environment. Candidates without prior experience may apply. Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Leading Utilities Group company

Work Location: Kallang Sector (Geylang Bahru MRT)

Work duration: 12 months Extendable/Convertible ...

RCB

EA License

Reg.

RCB

EA License

Reg.

RCB

EA License

Reg.

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required ...

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job ...

Customer Service Officer – Digital Platform (1 year)

Leading Utilities Group company

Duration: 12 months extendable/convertible ...

RCB

EA License

RCB

EA License

POSITION SUMMARY:

The Client Service Associate is to help support social media’s advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES: ...

Leading Utilities Group company

Work Location: Kallang Sector (Geylang Bahru MRT)

Work duration: 12 months Extendable/Convertible ...

Job Description

PROJECT: Social Media

LOCATION: KL Sentral ...

JOB SCOPE:

Professionally Interact with Astro customers via WhatsApp to provide information and assistance

Escalated complaints or requests via Service Requests & Trouble Tickets ...

JOB SCOPE:

Professionally Interact with Astro customers via WhatsApp to provide information and assistance

Escalated complaints or requests via Service Requests & Trouble Tickets ...

Leading Utilities Group company

Work Location: Kallang Sector (Geylang Bahru MRT)

Work duration: 12 months Extendable/Convertible ...

RCB

EA License

Reg.

Position - Customer Service – Logistic (non-voice)

Working Location -Bangsar South, Kuala Lumpur

* 15 minutes walking distance from/to Kerinchi LRT station. ...

Position - Customer Service – Logistic (non-voice)

Working Location -Bangsar South, Kuala Lumpur

* 15 minutes walking distance from/to Kerinchi LRT station. ...

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