Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Coordinate with forwarding agents for shipment booking and preparation of shipping documents, as well as logistic company for transportations arrangement.
• Develop and execute international logistics transportation plans to support project and production requirements, ensuring timely and efficient delivery.
• Oversee end-to-end logistics operations in Malaysia, including export bookings (sea and air freight), shipment tracking, and transportation milestone management.
• Coordinate closely with Delivery Centers, PMC teams, logistics partners, and suppliers to align shipment schedules and ensure smooth logistics execution.
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Manage and oversee all Licensed Manufacturing Warehouse (LMW) activities to ensure full compliance with requirements established by the Royal Malaysian Customs Department (RMCD).
Prepare, review, and submit monthly and annual LMW reports accurately and within statutory deadlines.
Act as the key liaison with Customs authorities during audits, inspections, and compliance reviews.
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Manage and oversee all Licensed Manufacturing Warehouse (LMW) activities to ensure full compliance with requirements established by the Royal Malaysian Customs Department (RMCD).
Prepare, review, and submit monthly and annual LMW reports accurately and within statutory deadlines.
Act as the key liaison with Customs authorities during audits, inspections, and compliance reviews.
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Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations.
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Coordinate and track all incoming shipments from domestic and international suppliers/manufacturers.
Manage customs clearance processes, ensuring all import documentation (commercial invoices, packing lists, Bills of Lading, etc.) complies with local and international regulations.
Liaise with freight forwarders, customs brokers, and carriers to optimize transit times and minimize port/demurrage fees.
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Tracking and maintaining accurate records of all goods and materials within the warehouse. This includes receiving, storing, and organizing inventory, as well as performing regular stock checks and adjustments.
Assisting with the processing of customer orders, including picking, packing, and labeling items for shipment. This may also involve coordinating with the warehouse team to ensure timely and accurate fulfillment.
Maintaining accurate records of all warehouse transactions, including inventory levels, shipments, and receipts. This often involves using a warehouse management system (WMS) or other relevant software.
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