Advanced Diagnostics & Repair: Perform in-depth troubleshooting using diagnostic scanners and specialized tools.Handle complex repairs across engine, transmission, electrical, air-conditioning, and braking systems.
Maintenance Excellence: Execute routine and major services efficiently while identifying potential future wear-and-tear issues to advise customers.
Quality Control (QC): Act as the final gatekeeper for quality.Inspect work completed by junior technicians and conduct road tests to verify that all repairs meet OEM standards.
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Customer Experience: Manage walk-in, phone, and digital inquiries.Act as a consultant to provide technical advice, resolve complaints, and ensure a positive customer journey.
Service Coordination: Translate customer requirements into Job Orders (JO), coordinate with technicians on workload allocation, and monitor the status of vehicle repairs.
Administrative Excellence: Prepare quotations, purchase orders (PO), and invoices.Perform accurate data entry and maintain organized filing systems.
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