Strong communication and interpersonal skills
Good knowledge of HR policies
procedures and employment practices
Knowledge of Malaysian labour laws and statutory requirements is an advantage
Strong recruitment and talent acquisition skills
Good employee relations and conflict management skills
Able to handle HR documentation and confidential information professionally
Good administration and organisational skills
Basic knowledge of payroll
attendance and leave administration
Familiar with HR systems and Microsoft Office
especially Excel
Good problem-solving and decision-making skills
Strong attention to detail and ability to manage multiple tasks
Good time management and ability to meet deadlines
Able to work independently as well as in a team
proactive and responsible attitude
Knowledge of HRIS / payroll systems is an advantage
Order Processing: Manage daily orders from platforms (e.g., Shopee, Lazada, TikTok Shop, Website), ensuring they are processed, packed, and arranged for courier pickup on time.
Product Management: Assist in uploading new products, updating pricing, and editing product descriptions/images on seller centers.
Inventory Control: Monitor stock levels in the system and coordinate with the warehouse/stock team to ensure inventory accuracy.
...
Sales Administration
Order Processing
Data Entry
Communication Skills
Time Management
Microsoft Office Suite
Attention to Detail
Teamwork
Problem-Solving
Recommend an appropriate course of action to resolve tickets or escalate accordingly
Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider
...