Assist in identifying training needs for outlet staff through outlet visits, performance reports, KPI results, customer feedback, and discussions with Area Managers and outlet managers.
We are seeking a Customer Service Specialist to support Shell’s Fleet Direct-to-Consumer (DTC) operations for Hong Kong. This role is part of the Order-to-Cash (OTC) journey, responsible for delivering high-quality customer service support from order placement to invoicing, dispute handling, and issue resolution.
Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.
Develop and execute strategic trade marketing plans to drive brand visibility and sales volume across various retail channels, aligning with overall company objectives.