Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.
Build and maintain strong customer relationships by actively listening to their needs, understanding their concerns, and offering personalized solutions to enhance their overall experience.
Proactively identify and resolve customer issues and complaints, employing effective problem-solving and conflict resolution techniques to ensure customer satisfaction and retention.
...
Sales Strategy & Commercial Leadership: Develop and execute the Company's sales and commercial strategies to achieve sustainable revenue growth, profitability, market expansion, and long-term business objectives.
Business Performance Management: Lead the overall sales function to achieve agreed sales, gross profit, market share, and business performance targets through effective planning, execution, and performance monitoring.
Channel Development: Develop and optimise sales channels, distribution networks, and route-to-market strategies to improve market penetration and sales effectiveness.
...
Sales Strategy
Commercial Leadership
Business Performance Management
Channel Development
Sales Planning
Forecasting
Team Leadership
Talent Development
Financial Accountability
Market Intelligence
Business Development
logistics
warehouse management
leadership
Provide comprehensive administrative support to the management team, including managing calendars, scheduling meetings, and preparing correspondence.
Oversee daily office operations, ensuring a smooth and efficient working environment, including managing supplies, mail, and general office upkeep.
Handle incoming and outgoing communications, including answering phones, screening calls, and responding to emails in a professional and timely manner.
...
Maintain strong overall quality control for all products handled by the company.
Inspect incoming goods according to the required specifications, including general quality, product finishing, weight, dimensions, packing, packaging, product labels, barcodes, and other relevant requirements.
...
Maintain strong overall quality control for all products handled by the company.
Inspect incoming goods according to the required specifications, including general quality, product finishing, weight, dimensions, packing, packaging, product labels, barcodes, and other relevant requirements.
...
Maintain strong overall quality control for all products handled by the company.
Inspect incoming goods according to the required specifications, including general quality, product finishing, weight, dimensions, packing, packaging, product labels, barcodes, and other relevant requirements.
...