OTA Platform & Calendar Administration: Update and maintain listings, pricing, and availability across multiple booking channels using channel manager software to prevent double-bookings.
Owner Reporting & Data Entry: Compile periodic performance reports, revenue summaries, and expense tracking spreadsheets for property owners.
Guest Support & Messaging: Handle routine multi-channel guest inquiries, coordinate check-in instructions, and manage digital communication workflows....
Team Leadership & Supervision: Supervise, schedule, and support the two (2) HQ-based Receptionists to ensure high-quality front-desk operations and guest registration workflows.
Multi-Site Asset Management: Lead the company's asset tracking, inventory audits, and physical asset tagging arrangement. Actively coordinate and liaise with designated administration staff across DH, Eko Cheras, the logistics office, and outstation branches.
Mobility & Operations Quality Control: Travel regularly between office locations to audit administrative systems, monitor workspace cleanliness, and verify that standard office workflows are executed successfully....
Provide administrative support to company leadership and staff to ensure smooth daily operations.
Handle inbound and outbound customer calls professionally, provide assistance, follow up on inquiries, and achieve daily and monthly call volume and performance KPIs.
Perform general office duties, including filing, mail handling, email and telephone correspondence, and data entry....
Rental/Maintenance – Cooperate with the service provider or the property management to implement affairs related to the use of the auxiliary facilities, like air conditioning, water, lighting, electricity, parking, access card, company mobile phone, telco, WIFI, etc.
Office supplies – Procurement, storage (record ledger), distribution and other management work.
Process flow verification/GSOP, record and improvement (value stream mapping)
Assist Supervisor in terms of Facility score card monitoring and analysis.
Assist in 5S and safety part of monitoring and analysis. 5S methodology is a workplace organization system that create a more efficient and productive environment through five steps: Sort, Set in order, Shine, Standardize, and Sustain....