Oversee and manage the overall Front Office operation during the night shift, ensuring all hotel standards, policies, and procedures are consistently followed.
Oversee and manage the overall Front Office operation during the night shift, ensuring all hotel standards, policies, and procedures are consistently followed.
Review schedules and annual holidays to ensure the smooth running of the department and ensuring that resources are in place as per the demands of the business.
Oversee the end-to-end payroll process and proactively analyse payroll, overtime, headcount, productivity, and labour cost trends to identify opportunities for operational efficiency, cost optimisation, and workforce productivity improvements, providing insightful recommendations to the hotel leadership team.
Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
Support purchasing and receiving operations: Assist with procurement, oversee receiving processes, and manage inventory to maintain appropriate stock levels and ensure efficient stock management
Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
Supervise and develop the team: Train, schedule, and supervise purchasing and receiving clerks, providing guidance and support to ensure high performance
Develop and execute the annual Cluster Learning & Development Strategy aligned with business goals, Conrad Brand Standards, and Hilton's global learning framework.