Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
We are seeking a highly organized and proactive Office Assistant to support our day-to-day operations and assist with human resources tasks. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is looking to contribute to the success of our team by ensuring our office operations run smoothly and efficiently.
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Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
ROLE & RESPONSIBILITY:
1. Register guests and assign rooms and to accommodate special requests whenever possible.
2. Assist in pre-registration and blocking of rooms for reservations.
3. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
4. Understand room status and room status tracking.
5. Knowledgeable about room locations, types of rooms available, and room rates.
Must be sales minded – to present options and alternatives to guests and offers assistance in making choices.
7. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Familiar with all the activities and services provided by the Hotel property.
9. Coordinate room status updates with the Housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests, and day-use rooms status for their actions.
10. Report any unusual occurrences or suspicious guests’ behaviour to superior immediately.
11. Maintain the cleanliness and neatness of the front desk area.
12. Always be ready to greet or approach guest at the lobby area.
The Front Office Assistant is responsible for providing customer service and administrative support to ensure smooth operations at the front desk.
Duties and Responsibilities:
- Greet and welcome clients, visitors, and guests with a warm and friendly demeanor, and provide information or assistance as needed.
- Answer and direct incoming phone calls and emails to the appropriate personnel or department.
- Manage and maintain the front desk area, including keeping it clean, organized, and well-stocked with necessary supplies.
- Process and manage client or guest inquiries, requests, or complaints in a timely and professional manner.
- Maintain confidentiality and handle sensitive information with professionalism and discretion.
- Collaborate with other team members to ensure smooth operations and a positive experience for clients and guests.
Qualifications:
- High school diploma or equivalent; additional education or certification in office administration, hospitality, or related field is a plus.
- Excellent verbal and written communication skills, with a professional and friendly phone and email etiquette.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Ability to handle difficult situations or customers with patience, tact, and diplomacy.
- Professional appearance and demeanor, with excellent interpersonal skills.
- Ability to work independently and as part of a team, with a positive and proactive attitude.
We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.
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Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Front Office Assistant is responsible for the operation of the Front Office Department in providing courteous, professional, efficient and flexible service consistently in order to maximize guest satisfaction. He / She will handle the daily operation of the Front Desk (Reception), Cashier, Customer Service as well as Concierge Service.
We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.
THE JOBSCOPE
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with enquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
REQUIREMENTS
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office
- Well-groomed, professional appearance.
- Excellent customer service skills
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Available to work shifts, over weekends, and on public holidays.
QUALIFICATIONS
High School or diploma tourism and hotels management, additional qualifications will be a plus