Process sales orders promptly, handle customer inquiries professionally, and coordinate with internal departments to ensure timely deliveries and customer satisfaction.
Liaise with production and other departments (e.g., purchasing and finance) to meet deadlines, resolve issues, and support a smooth workflow.
Maintain accurate customer records, support administrative duties, and ensure compliance with QMS requirements.
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Formulate and adjust daily, weekly and monthly production schedules according to sales orders, market forecasts, material inventory and production capacity, arrange production reasonably, and ensure on-time order delivery.
Responsible for material demand calculation, material follow-up and shortage early warning, coordinate with purchasing, warehouse, process and production teams to resolve material abnormalities and ensure smooth production.
Track real-time production progress, count production achievement rate, identify capacity bottlenecks and delivery delays in a timely manner, coordinate resources to adjust plans and follow up problem closure.
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Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling.
Ensure accuracy of all shipping documents and system entries, handle customs clearance coordination and documentation, ensure compliance with import/export procedures and Incoterms, and maintain proper record-keeping for all shipments
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Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling.
Ensure accuracy of all shipping documents and system entries, handle customs clearance coordination and documentation, ensure compliance with import/export procedures and Incoterms, and maintain proper record-keeping for all shipments
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Work with the Space Planning Management team to provide a standard guide in order to integrate the tenants into the project.
Issue and explain the Tenancy Design guidelines and fitting-out manual with tenants, tenants’ designer and contractors to ensure that they understand the CMO requirements prior to submission of drawings.
Coordinate the design, planning, implementation and completion of the tenancy fit out work to deliver retail tenancies in a timely manner.
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