To manage, support, and optimize the Terminal Operating System (TOS), ensuring stable operations, effective user adoption, accurate operational data, and successful delivery of system enhancements that support terminal performance objectives.
Ensure that safe working practices according to PTP policies and procedures.
Ensure stable, reliable, and secure operation of the Terminal Operating System (TOS), including configuration, maintenance, and support.
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
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Lead the development, implementation and delivery of the annual sales business plan for Desaru Coast, MICE and destination event revenue in line with the destination’s overall commercial objectives.
Deputise for the Head of Sales & Marketing on sales matters and provide leadership, direction and coaching to the Sales & Marketing team in order to build a high-performing, target-driven function.
Own the development and implementation of strategic marketing and events partnerships across Desaru Coast, representing the destination in relevant stakeholder meetings and event sponsorship/activation forums.
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Lead all commercial and contractual aspects throughout the tendering process, ensuring robust risk assessment, clear communication of requirements, and alignment with organisational objectives.
Conduct comprehensive risk assessments, pricing both technical and commercial risks, and evaluating contractual exposures to ensure tenders are competitive yet protective of the company’s interests.
Refine and optimise procurement strategies following contract award, leveraging market intelligence and lessons learned to improve contracting outcomes, supplier relationships, and value delivery.
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Operations Support Support the Operations Manager in the day-to-day management of mall operations, including both hard services (building services, mechanical & electrical systems) and soft services (security, housekeeping, pest control, waste management and landscaping)
Maintenance Coordination Assist in coordinating preventive, corrective and routine maintenance works for building services and facilities to ensure smooth daily operations of the mall.
Asset Enhancement Initiative (AEI) Coordination Work closely with the Operations Manager, Project team and contractors to coordinate operational requirements during AEI works and ensure minimal disruption to mall operations and tenants.
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Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
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Drive Process Excellence: Redesign and implement highly efficient sales processes—from lead and offer management to client onboarding—drastically reducing bottlenecks in the sales cycle.
Empower the Sales Engine: Provide hands-on operational support (including complex ad-hoc quoting) and train the commercial team to ensure pristine CRM data quality and system compliance.
Lead and Mentor: Champion, manage, and develop a dedicated sales support team, fostering a culture of high performance and continuous improvement.
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Develop and optimize standardized delivery processes for data center products, covering design, manufacturing, logistics, and installation to ensure efficient and reliable product delivery.
Collaborate closely with design, manufacturing, supply chain, construction, and operations teams to ensure seamless delivery of data center products throughout their lifecycle.
Ensure that strict quality standards are followed throughout the production and delivery of products, minimizing defects and rework.
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Lead and manage end-to-end integration projects for new data centre capacity, ensuring projects are completed on time, within budget, and to the required quality standards.
Collaborate with the capacity planning team to understand future capacity requirements and ensure smooth integration of new infrastructure.
Coordinate with internal and external stakeholders, including design, construction, and operations teams, to ensure seamless integration of new capacity.
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Monitor the performance and utilization of plant, machinery, vehicles, equipment, and contractors to maintain operational efficiency
Liaise with internal teams, contractors, suppliers, consultants, and regulatory authorities to ensure smooth execution of operational and project activities
Conduct site inspections, audits, and supervision activities to identify operational, safety, environmental, and quality issues, and implement corrective actions where required
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