Branch Operations & Performance Monitoring: Monitor daily operational performance, compliance, and turnaround time (TAT) across assigned branches; identify bottlenecks and implement timely resolutions.
Process & Administrative Support: Manage daily operational administration, including warranty issuance processes, operational reporting, and procedural audits.
Stakeholder Coordination: Act as the primary point of contact between managers, branch staff, and internal stakeholders to ensure seamless communication and operational alignment.
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Deposit Invoice Issuance: Generate customer deposit advance invoices and perform payment verifications directly within the ERP system upon sales order approval.
E-Invoice Submission & Error Tracking: Submit individual e-invoices directly through the ERP system, track submission validation status, and promptly resolve any rejected submissions or transmission errors.
Customer Data Validation: Cross-check customer details—including Full Name (matching NRIC), IC Number, Billing Address, and TIN—prior to submission to ensure accuracy.
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Oversee the day-to-day operations of the property portfolio, ensuring smooth and efficient functioning of all facilities and services.
Manage tenant relations, addressing inquiries, resolving complaints, and fostering positive relationships to ensure high tenant satisfaction and retention.
Coordinate and supervise maintenance and repair activities, ensuring timely and cost-effective completion of work orders and preventative maintenance schedules.
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Organizing, Preparing, and updating Marketing Campaigns including Webinars, Live-Sessions, HOTDs, Customer Events, Exhibitions and more as required & agreed with Sales Department.
Innovate and perform new lead generating activities to meet KPIs and Goals.
Perform calls and sending EDMs to leads/prospects/customers to qualify, invite, follow up on status and more.
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To provide back-end administration support for operation and sales & marketing team.
To liaise with respective customers on stock availability and order fulfilment; to reschedule of order loading by inventory available, planning schedule and transportation availability.
Confirm with orders, including customer's information and payment details.
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Provide operational support for commercial management and channel strategies, including assisting with channel-specific coordination and general sales/distribution flow administration.
Help monitor and coordinate stock-in/stock-out (SISO) flows, inventory visibility, and related commercial tracking logs to maintain day-to-day business alignment.
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Minimum 3 to 5 years of progressive experience strictly within HR Operations or Human Capital Administration.
Proven track record in managing the full employee lifecycle (onboarding, lifecycle changes, offboarding) within a structured organization (higher education experience is highly advantageous).
Strong capability in managing complex stakeholder workflows, tracking contracts, and ensuring compliance with university policies.
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Process flow verification/GSOP, record and improvement (value stream mapping)
Assist Supervisor in terms of Facility score card monitoring and analysis.
Assist in 5S and safety part of monitoring and analysis. 5S methodology is a workplace organization system that create a more efficient and productive environment through five steps: Sort, Set in order, Shine, Standardize, and Sustain.
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Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution.
Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups.
Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms.
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