Lead and coordinate transportation-related projects from planning through successful execution.
Drive the implementation of new Transportation Management System (TMS) modules, including User Acceptance Testing (UAT), system rollout, and vendor coordination.
Work closely with vendors to troubleshoot system issues and ensure timely resolutions.
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Develop and maintain a technological roadmap for business applications and infrastructure responding to business needs and aligned with the IT Group strategy
Manage the project portfolio in conjunction with the business and apply appropriate project governance
Drive IT service excellence both for applications and infrastructure in a matrixial global environment
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To assist the IT Operations Manager in supporting the day-to-day management of IT infrastructure, networks, systems, service desk operations, and technical support activities across the organisation.
Lead and drive end-to-end international expansion programmes, with a primary focus on Europe, ensuring delivery against strategic objectives, timelines, and investment plans.
Partner with senior leadership to develop and execute market entry roadmaps, including business readiness, operating model implementation, and post-launch stabilization.
Act as the key interface between headquarters and local market teams to align priorities, accelerate decision-making, and ensure effective execution.
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Project-manage end-to-end new market expansion initiatives across all markets, from business build-out through launch to post-launch stabilization.
Establish project governance for expansion initiatives, including project plans, milestones, risk management, issue resolution, and status reporting to the Head of New Market Expansion.
Act as the key link between the Market Expansion team and RTM, translating expansion initiatives into clear, executable plans at store level.
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Develop and implement the overall Learning & Capability Development (L&CD) strategy aligned with business objectives and workforce capability needs.
Design, develop and continuously improve learning frameworks, competency models, training modules and development programmes to support organisational growth.
Lead organisation wide Training Needs Analysis (TNA) and translate capability gaps into structured learning roadmaps, Individual Development Plans (IDP) and annual learning plans.
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Oversee daily retail operations nationwide, ensuring smooth execution, profitability, and full compliance with HQ SOPs, corporate policies, and local regulations. Act as the main liaison with HQ and escalate key risks and performance issues to Top Management.
Lead operational planning for new store openings, restructuring, and growth initiatives. Build and develop high-performing operations teams to support business expansion.
Own operational KPIs across all stores, driving improvements in sales, service quality, efficiency, and loss prevention. Oversee inventory accuracy, shrinkage control, and cost efficiency. Prepare executive-level performance and risk reports.
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Oversee daily retail operations nationwide, ensuring smooth execution, profitability, and full compliance with HQ SOPs, corporate policies, and local regulations. Act as the main liaison with HQ and escalate key risks and performance issues to Top Management.
Lead operational planning for new store openings, restructuring, and growth initiatives. Build and develop high-performing operations teams to support business expansion.
Own operational KPIs across all stores, driving improvements in sales, service quality, efficiency, and loss prevention. Oversee inventory accuracy, shrinkage control, and cost efficiency. Prepare executive-level performance and risk reports.
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