Serve as the first point of contact for all customer inquiries, providing prompt, professional, and courteous assistance via phone, email, and in-person.
Effectively manage and resolve customer complaints and issues with a high degree of empathy and problem-solving skill, aiming for first-contact resolution whenever possible.
Maintain accurate and detailed customer records, documenting all interactions, transactions, comments, and complaints.
...
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
• Answer customer inquiries over the phone, chat, and/or email.• Log customer interactions in our system for proper documentation.• Follow-up with customers as appropriate• Participate in team meetings and strategize on team performance improvement.• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.
Established in 2001, Apex Logistics International has grown into a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries, 42 offices, and 2,500+ dedicated employees, we deliver dependable solutions worldwide.
In 2021, Apex joined the Kuehne+Nagel Group, strengthening our position as an industry-leading Air Freight Forwarder. Built on air and sea transportation as our core, supported by warehousing and distribution, we provide integrated supply chain solutions—from raw material procurement to finished goods distribution—helping customers succeed globally.
...