Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.
Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.
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Greet and assist customers in a friendly and professional manner, understanding their needs and preferences for bedding and home essentials.
Provide expert product knowledge and recommendations, guiding customers through the features and benefits of various items to facilitate purchasing decisions.
Achieve and exceed individual and team sales targets through effective sales techniques and customer engagement.
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