Take full charge of recruiting all company roles including solo & group live streamers, operators, dancers, makeup artists, photographers and hosts. Source candidates via local Malaysian recruitment platforms and personal connections, and handle the whole recruitment process: job posting, resume screening, interview arrangement and onboarding follow-up.
Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Assist the Warehouse Manager in overseeing receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational programs.
Executive Calendar & Travel Management: Deliver high-level administrative support to the CEO and Executive Director by taking full ownership of calendars, scheduling, and travel logistics, while proactively resolving scheduling conflicts and preparing relevant briefing notes and documents prior to meetings.
Responsible for the target completion and execution plan implementation of the TT live-streaming business, effectively driving the growth of the live-streaming business in line with the group's expectations.