Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.
Responsible for the recruitment, screening, onboarding training, pre-job coaching and skill replication of ground promotion staff to build and maintain a stable offline promotion team.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Production Planning & Scheduling: Develop and maintain detailed production schedules based on customer demand, production capacity, and inventory levels. Adjust schedules proactively to accommodate changes in demand or disruptions.
Represent the company with comprehensive knowledge of our product offerings to consult and advise our clients to help shape high performance solutions to achieve their business ambitions;
Represent the company with comprehensive knowledge of our product offerings to consult and advise our clients to help shape high performance solutions to achieve their business ambitions;
Represent the company with comprehensive knowledge of our product offerings to consult and advise our clients to help shape high performance solutions to achieve their business ambitions;