Take official handover of units from the renovation contractors on behalf of Manhattan Group.
Conduct thorough defect inspections (checking paintwork, tiling, electrical, and plumbing) to ensure the unit meets operational standards before setup begins.
Manage the resolution of any minor defects with the relevant contractors.
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Manage incoming customer inquiries efficiently across multiple channels, including phone, email, live chat, and social media.
Actively listen to identify and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues effectively.
Maintain a deep understanding of our products, services, and hotel operations to guide customers and offer relevant recommendations.
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As a Hospitality Intern (Customer Service Focus), you'll gain hands-on experience in managing guest interactions and ensuring smooth day-to-day operations in a homestay/hotel environment. You'll work closely with the operations and guest services team to deliver memorable experiences to travelers while learning the ins and outs of hospitality management.
Assist in handling guest inquiries via phone, WhatsApp, Airbnb, Booking.com, and other platforms.
Support smooth check-in/check-out processes, including coordination with housekeeping.
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Prepare timely and accurate monthly, quarterly, and annual financial statements.
Prepare and analyze management reports, including project profitability, cost variance analysis, and budget utilization.
Compile and submit PMC reports such as project cost status, expenditure tracking, and progress claim summaries according to required formats and timelines.
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