Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
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Mon to Fri, 9am to 530pm location: 5 mins from Haw Par Villa MRT Responsibilities:
Manage customer inquiries and requests through phone calls and emails. Follow up on business development, troubleshoot issues, and address customer complaints. Process paperwork including sales quotations, purchase orders (POs), contracts, and delivery orders (DOs).
Handle unpacking and packing of goods for arrivals and deliveries. Prepare monthly sales reports, sales forecasts, and inventory records for reporting and analysis. Coordinate with interdepartmental teams to ensure smooth operations and provide support as needed.
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