Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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Provide liaison, support and co-ordination for aftermarket sales and logistics activities for key accounts in Territory and/or directed by the management, generation of quotes, processing of customers’ orders.
Co-ordination and monitoring of the logistics and delivery of the customers’ ordered items with the supply chain organization.
Be the initial point of contact for customer’s aftermarket requirements.
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Prepare directors and members resolutions, minutes, notices, annual returns and others
Prepare and filing all the statutory documents to the Companies Commission Malaysia through CRS, Stamping office and other regulatory authorities
Arrange and assist in Board of Directors’ Meeting, Annual General Meeting, Extraordinary General Meeting, and any other meetings as and when requested and whichever applicable
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Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Drive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
Manage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
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