Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Design, develop, and deploy scalable and robust full-stack applications using a variety of modern technologies including React, Next.js, Vue, TypeScript, Go, Java, and Python.
Design, implement, configure, and maintain enterprise network infrastructure, including LAN, WAN, WLAN, VPN, switches, routers, firewalls, and related network devices.
Greet and assist customers in a friendly and professional manner, answering inquiries about products, promotions, and store policies to ensure a positive shopping experience.
WordPress & Divi Development- Build and maintain websites using WordPressand theDivi theme/builder.- Set up new sites using templates and customize layouts, sections, and modules.- Configure themes, plugins, basic settings, and user access.
Install, repair, and maintain safety doors, auto gate, digital lock and related hardware according to blueprints, specifications, and safety standards.
Assist in the design, development, and implementation of blockchain protocols and decentralized applications (dApps) using languages like Solidity, Go, or Rust.