ABLE TO HANDLE FULL SET ACCOUNT INCLUDING ACCOUNT PAYABLE, ACCOUNT RECEIVABLE, FIXED ASSETS AND LEDGER POSTING ACCURATELY ON TIME WITH MINIMUM SUPERVISION
PERFORM AUDIT & TAX SCHEDULE AND ENSURE TIMELY AND PROPER MONTHLY CLOSING AND MANAGEMENT REPORTING AND PROFIT RECOGNISED FOR WIP PROJECT
ABLE TO LIASE WITH AUDITOR AND RELATED AUTHORITIES
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Ensure that all parts of the technical Infrastructure Enterprise IT and Industrial (OT) IT design are correctly implemented by the Vendors as per corporate IT/OT standards working with the HQ IT team
Provide technical operational support on the current Enterprise IT & OT LAN/WAN/Cyber Security Technical Controls like Firewalls Administration following proper Incident Management Process
Technical Project Management of any IT/OT initiatives as part of Corporate IT rollout
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Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
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Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases
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Oversight and manage the on-site operational physical security of all data centres including but not limited to access control systems, CCTV systems and process, guard force management, security vendor management, risk assessment & management, security metrics reporting, security audits and incident reporting Implement, manage and continuously enhance the Visitor Management System (VMS) to increase system usability & availability for all data centres, adhering to PDPA / GDPR / equivalent standard
Drive projects pertaining to standardization, implementation and enhancement of security infrastructure for all data centres
Partner the Process Architect in implementing security and compliance policies to ensure security requirements are adhered to
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Ensure that all parts of the technical Infrastructure Enterprise IT and Industrial (OT) IT design are correctly implemented by the Vendors as per corporate IT/OT standards working with the HQ IT team
Provide technical operational support on the current Enterprise IT & OT LAN/WAN/Cyber Security Technical Controls like Firewalls Administration following proper Incident Management Process
Technical Project Management of any IT/OT initiatives as part of Corporate IT rollout
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Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
...
To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
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Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases
...