Handle end-to-end sea freight operations for both import and export shipments.
Coordinate with customers, overseas agents, shipping lines, hauliers, warehouses, customs brokers, and other service providers to ensure smooth shipment execution.
Perform the pro-active & comprehensive service to the customer relating to all functions of Ocean freight Export regarding shipment arrangement and communicating with related team members, Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction
Manage and coordinate Sea Freight Export shipments end‑to‑end, ensuring timely and accurate execution
Handle enquiries, bookings, and documentation requests via email and phone from internal and external stakeholders
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Develop and execute marketing plans to promote our catering services, including online and offline channels such as social media, email marketing, print materials, and events.
Collaborate with the marketing team to create engaging content, including photos, videos, and written copy, to showcase our catering offerings and attract potential clients.
Manage social media accounts, including posting regular updates, responding to inquiries and comments, and monitoring analytics to track performance and optimize content.
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Assist in planning and executing marketing campaigns across digital, print, and social media platforms. Help manage content for property websites, brochures, e-newsletters, and digital ads.
Develop strategies to capture and nurture leads. Track campaign data, evaluate performance, and assist with CRM (Customer Relationship Management) system tracking.
Support the planning and execution of sales launches, roadshows, and show-gallery/model-unit activations.
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Diploma or Bachelor's Degree in Digital Marketing
Marketing
Multimedia
Advertising
Mass Communication
Media Studies
or related fields.
Minimum 1 year of relevant working experience in Digital Marketing
Social Media Marketing
Content Marketing
or related fields.
Strong knowledge and passion for digital marketing
social media marketing
and digital content creation
Proficient in Canva
CapCut
ChatGPT
Meta Ads
or other related digital marketing tools.
Familiar with Meta
Instagram
TikTok
XiaoHongShu (RED)
and other social media platforms.
Strong analytical
reporting
creative thinking
content ideation
and copywriting skills.
Strategic thinker with a results-driven mindset and ability to translate marketing activities into measurable outcomes.
Ability to take ownership
work independently
identify problems proactively
and recommend practical solutions.
Excellent communication
coordination
and stakeholder management skills.
Ability to multitask and manage multiple projects in a fast-paced environment.
Fluent in spoken and written Mandarin and English.
Identify and support onboarding of OEM, REM distributors, workshops, fleet operators, and channel partners to expand market penetration and business growth.
Coordinate product setup activities including pricing, ordering processes, branding implementation, POSM deployment, and partner activation programs.
Work closely with internal teams to ensure product availability, logistics readiness, operational support, and service delivery excellence.
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Identify and support onboarding of OEM, REM distributors, workshops, fleet operators, and channel partners to expand market penetration and business growth.
Coordinate product setup activities including pricing, ordering processes, branding implementation, POSM deployment, and partner activation programs.
Work closely with internal teams to ensure product availability, logistics readiness, operational support, and service delivery excellence.
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Develop and execute country sales plans to drive sustainable growth across existing and new industrial offerings across life science, HVAC and semiconductor.
Manage direct sales and key customer relationships, ensuring strong engagement and revenue delivery.
Lead distributor/channel partner strategy, including onboarding, performance monitoring, training, and joint sales activities.
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To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
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Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases
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To ensure your local product strategy aligns with the regional strategy + fits the local market.
To build a local operational structure with reefer dedication within the customer + operational care locations (CCL + OCC) that creates + maintains reefer expertise, aiming for zero operational failures for temperature sensitive cargo.
To ensure profitability across the profit + loss statement (P+L), proactively following up on discrepancies.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases
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Menjalankan kiraan stok fizikal secara berkala, audit lokasi kosong (empty audit), audit penyimpanan (put-away audit), serta menyelaraskan sebarang perbezaan antara rekod sistem dan inventori fizikal.
Melaksanakan transaksi inventori harian termasuk penerimaan barang, pengeluaran barang, pemindahan stok, dan pelarasan inventori.
Mengemas kini dan mengekalkan data inventori yang tepat dalam Sistem Pengurusan Gudang (Oracle WMS).
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