Act as the liaison between information technology and business for the development and implementation of new systems and enhancement of existing systems
Policy & Governance: Support the implementation and maintenance of the Operational Risk and TPRM governance frameworks to ensure robust policy compliance.
Review claims documentation, policy coverage, medical evidence, and loss details to determine claim validity, liability, and entitlement in accordance with Company guidelines and delegated authority.
Strong knowledge of telecommunications business processes and core platforms, including CRM and CBS, with the ability to understand and manage system integrations across complex telco landscapes.
Work with business and technology stakeholders to gather, assess, and refine service/change requests, translating business requirements and GTM initiatives into system configuration requirements.