Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.
Facilitate daily huddle to understand the Sales team’s challenges and to provide direction/solutions
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Assist in gathering and documenting detailed product requirements from stakeholders.
Write and refine user stories and acceptance criteria for the development team.
Support User Acceptance Testing (UAT) by validating feature behaviour against business requirements, documenting issues, and confirming fixes before release.
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Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Support the Marketing Manager in executing well-rounded marketing strategies that align with business objectives.
Collaborate with in-house teams (Creative, Social Media, Performance Marketing, CRM) to contribute to the development of campaigns, ensuring consistency and effectiveness.
Conduct market research to identify trends, opportunities, and challenges, supporting the development of data-driven marketing initiatives.
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Strategy Development: Oversee and implement full social media strategies aligned with marketing objectives and overall business goals.
Hands-on Content Creation & Editing: Actively participate in content creation, including video shooting, photography, and editing, to ensure that content is dynamic, engaging, and on-trend. Be ready to step in for content editing across platforms as needed, ensuring timely and high-quality output.
Content Coordination & Execution: Oversee content production across all platforms (Facebook, Instagram, TikTok, LinkedIn, YouTube), working closely with creative teams for visuals and content creators for platform-specific content.
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Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately.
Doing report and the Body & Paint technical team professional comment of issues and symptoms on the vehicle for better understand what the vehicle problem is.
Inspect machines, engines, transmissions etc. and run diagnostic tests to discover functionality issues
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Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
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Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
...
Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
...
Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
...