Loyalty & Digital Analyst (Marketing)Oil & Gas Industry1 Year Contract (renewable)Mon – Fri (9am – 6pm) – HybridKuala Lumpur (beside NU Sentral)Base Salary: MYR 5,000 - MYR 5,500Role PurposeThe Loyalty & Digital Analyst supports the growth and performance of Client’s loyalty, CRM and App ecosystem by turning data into actionable insights.The role is responsible for tracking loyalty performance, CRM effectiveness, App engagement, digital voucher performance, campaign results, issue trends and tech delivery progress. The analyst will support the team in identifying growth opportunities, diagnosing operational or technical issues, improving campaign effectiveness and enabling better business decisions for Client App and loyalty roadmap prioritization.This role works closely with the Loyalty & Digital Manager and Loyalty & Digital Implementer, Loyalty partner, IT, digital product teams, CRM agencies, vendors and internal stakeholders.Key Accountabilities1. 1. Performance & Insightso Monitor and analyze loyalty, CRM and App performance.o Track key metrics including TAC, acquisition and retention.o Provide insights and recommendations to drive business growth.o Build and maintain regular performance dashboards and reports.2. Campaign & CRM Analyticso Support customer segmentation and campaign targeting.o Measure campaign effectiveness and identify optimization opportunities.o Conduct post-campaign analysis and share key learnings.o Support test-and-learn initiatives and A/B testing3. Shell App & Digital Product Supporto Monitor app adoption, engagement and customer journeys.o Identify customer pain points and improvement opportunities.o Provide data and insights to support Shell App roadmap decisions.o Support business case development for new features and enhancements.4. Issue Management & Escalation Supporto Assess customer and business impact of issues.o Support customer operations in escalation and provide updates for stakeholders.5. Tech Delivery & UAT Supporto Support business requirements, UAT and launch readiness activities.o Track defects, enhancements and delivery progress.o Coordinate testing for loyalty, CRM, voucher and app features.o Monitor performance after launch and highlight issues or opportunities
Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
You will be responsible for brainstorming and conceptualizing design ideas and executing them using design software such as Adobe Photoshop and Illustrator.
Additionally, you will collaborate with the social media team to ensure that the designs align with the brand's overall strategy and messaging.
You will also be responsible for organizing and managing design assets and maintaining a high level of attention to detail and quality in all design work.
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Administrative, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Administrative, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Guest Service & Food Support – Assist with serving guests, taking orders, food running, clearing tables, packaging, and restocking as required.
Food Preparation Support – Assist with basic food preparation, mise-en-place, plating, packaging, and other kitchen tasks while following recipes and portion standards.
Restaurant Cleanliness & Hygiene – Maintain cleanliness of dining areas, tables, kitchen workstations, equipment, and utensils while following food safety and hygiene standards.
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You will be responsible for brainstorming and conceptualizing design ideas and executing them using design software such as Adobe Photoshop and Illustrator.
Additionally, you will collaborate with the social media team to ensure that the designs align with the brand's overall strategy and messaging.
You will also be responsible for organizing and managing design assets and maintaining a high level of attention to detail and quality in all design work.
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Assist the marketing team in planning and executing marketing campaigns for pharmaceutical products. Support marketing activities for product launches, exhibitions, conferences, seminars, and other company events.
Assist in monitoring campaign performance and preparing marketing reports.
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You will be responsible for brainstorming and conceptualizing design ideas and executing them using design software such as Adobe Photoshop and Illustrator.
Additionally, you will collaborate with the social media team to ensure that the designs align with the brand's overall strategy and messaging.
You will also be responsible for organizing and managing design assets and maintaining a high level of attention to detail and quality in all design work.
...
You will be responsible for brainstorming and conceptualizing design ideas and executing them using design software such as Adobe Photoshop and Illustrator.
Additionally, you will collaborate with the social media team to ensure that the designs align with the brand's overall strategy and messaging.
You will also be responsible for organizing and managing design assets and maintaining a high level of attention to detail and quality in all design work.
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Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
You will be responsible for brainstorming and conceptualizing design ideas and executing them using design software such as Adobe Photoshop and Illustrator.
Additionally, you will collaborate with the social media team to ensure that the designs align with the brand's overall strategy and messaging.
You will also be responsible for organizing and managing design assets and maintaining a high level of attention to detail and quality in all design work.
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