Trading and Supply’s Distribution Operations & Midstream business plays a critical role in delivering value within Downstream & Renewables, driving towards our ultimate potential as a true integrator of choice, be it with Upstream, Downstream, or third-party customers.
At the core of Shell's value chain, Distribution Operations serves as the operational backbone that ensures the safe, reliable, and efficient transportation, storage, and delivery of energy products and solutions to customers. We connect supply and demand through strategic partnerships across Shell businesses and external stakeholders, enabling seamless value delivery across the network.
We are committed to maximizing the value of existing assets while continuously identifying opportunities to enhance commercial performance, improve operational efficiency, and reduce carbon intensity. At the same time, we uphold world-class standards in safety, risk management, and operational excellence.
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Responsible to manage new change request on external maintained system from change request scope definition through implementation across internal, external and cross functional teams.
Maintain, keep track and ensure IT infrastructure are in good order (laptop, monitors, IT equipment).
Assisting with the installation, configuration and testing of new hardware and software.
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Data Analysis
E-commerce Management
K-Beauty Market Knowledge
Mandarin Chinese
Business Development
Asian Beauty Brands
Market Entry Strategy
Sales and Marketing
Digital Marketing
Content Creation
Social Media Management
Campaign Management
Market Research
SEO/SEM
Communication Skills
Team Collaboration
Creative Thinking
Data Analysis
Client Relations
Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing technical issues and providing solutions related to Osafe Fire Inspection's products and services.
Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate internal departments while maintaining ownership of customer satisfaction.
Educate customers on product features, functionalities, and best practices, ensuring they derive maximum value from Osafe Fire Inspection's offerings.
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Client Relationship Management
Sales Acumen
Financial Acumen
Tax Knowledge
Accounting Principles
Negotiation Skills
Communication Skills
Problem Solving
Time Management
CRM Software
Lead Generation
Business Development
The Senior Account Executive is responsible for overseeing and managing the full spectrum of accounting functions, ensuring accuracy, compliance, and timely reporting. This role provides guidance to junior accounting staff, supports management decision-making, and ensures strong financial controls in line with company policies and Malaysian regulatory requirements.
Conceptualize, film, and edit high-quality video content for various platforms, including social media, website, and internal communications, ensuring alignment with brand guidelines and marketing objectives.
Manage all aspects of video production, from pre-production planning (storyboarding, scripting, location scouting, casting) to on-set filming and post-production editing, color correction, and sound design.
Operate and maintain video equipment, including cameras, lighting, microphones, and editing software, ensuring all equipment is in good working order and troubleshooting any technical issues that arise.
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Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.
Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.
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SQL Accounting Software
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Problem-solving Skills
Production Planning
Administrative Support
Managing the team of Customer Support: Manage large volumes of incoming customer inquiries via [phone, email, live chat, and/or social media].
Problem Resolution: Identify, assess, and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues efficiently.
Product Expertise: Maintain a deep understanding of our products/services to guide customers and make relevant recommendations.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Lead and manage the day-to-day Supply Chain function, covering inventory planning, replenishment, warehouse operations, logistics, delivery operations and supply continuity.
Develop and monitor demand forecasts, safety-stock levels, reorder points and replenishment plans to minimise stock-out risk while avoiding unnecessary excess inventory.
Proactively identify potential shortages, delivery delays, capacity constraints and other supply risks, and put contingency plans in place before outlet operations are affected.
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This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
SQL Accounting Software
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Problem-solving Skills
Production Planning
Administrative Support
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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