Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing technical issues and providing solutions related to Osafe Fire Inspection's products and services.
Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate internal departments while maintaining ownership of customer satisfaction.
Educate customers on product features, functionalities, and best practices, ensuring they derive maximum value from Osafe Fire Inspection's offerings.
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Check-In Procedures: Welcome mothers and families upon arrival, handle check-in processes, and provide an orientation of the center’s facilities and services.
Check-Out Procedures: Manage check-out processes, ensuring all necessary paperwork is completed, and gather feedback on the experience.
Schedule Coordination: Arrange schedules for care services, meals, and any special activities or events.
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Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.
Sales Administration
Order Processing
Data Entry
Communication Skills
Time Management
Microsoft Office Suite
Attention to Detail
Teamwork
Problem-Solving
Sales Administration
Order Processing
Data Entry
Communication Skills
Time Management
Microsoft Office Suite
Attention to Detail
Teamwork
Problem-Solving
Proficiency in Excel
Attention to detail
Organizational skills
Communication skills
Invoicing
Microsoft Excel
Accounting
Financial Reporting
Bookkeeping
Account Management
Basic Salary RM1700+Allowance RM600 + Commission (Earning more than RM5000++/monthly)
Create Listings for Each Company's Property For Rent: Develop compelling property listings for each condominiums and room type and highlighting the unique features and amenities of each condo and room type.
Explore Platforms for Posting: Identify and explore suitable platforms for posting our property listings to maximize visibility and reach.
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-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets