Respond to inquiries via phone, email, text message, or in-person related to admissions, courses, schedules, fees, and general institutional information.
Verify submitted documents and ensure compliance with institutional policies.
Handle complaints and service issues professionally and promptly....
Office Administration
Operations Management
Inventory Control
Supply Chain
Process Improvement
Vendor Management
Record Keeping
Communication Skills
Problem Solving
Time Management
Team Collaboration
Attention to Detail
Able to drive
Understand the hiring requirements, execute the end-to-end recruitment process to source, screen and select candidates via different channels, coordinate for interview arrangement, background screening, and to complete the offering and on-boarding process
Perform proper onboarding and offboarding processes e.g. email creation and deletion, orientation/briefing, system and personal files updates, exit interviews, etc.
Prepare and process monthly payroll in highest accuracy and ensure punctual pay-out for salary and statutory contributions (EPF, SOCSO, EIS, PCB, HRDF etc.)...
Identify and develop new business opportunities through cold calling, networking, referrals, customer visits, exhibitions, and other business development activities.
Identify potential customers and understand their technical, operational, and business requirements to propose suitable products and solutions.
Conduct client meetings, presentations, site visits, product demonstrations, and technical discussions to promote company products and capabilities....
Coordinate board and committee meetings, including scheduling, coordination of notices, agendas, board papers, and meeting logistics.
Assist in the preparation, execution, and filing of statutory documents, board resolutions, certified true copies (CTCs), annual returns, and other corporate filings.
Support corporate exercises, Directors' and substantial shareholders' disclosures, and recurrent related party transaction documentation (if any)....
CRM (Customer Relationship Management)
Google Workspace
Microsoft Office
Administrative Support
Calendar Management
Communication Skills
Organization Skills
Time Management
Record Keeping
Scheduling Appointments
Scheduling Appointments
Serve as the primary point of contact for assigned clients, ensuring clear communication and aligned throughout project lifecycle.
Manage and oversee execution of in-store activation, POSM deployment, event and promotional campaigns.
Coordinate internally with Creative Team, Operations Team, Business Development and Production Team to align with timelines, deliverables and budget....
- Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.- Ensure the restaurant is fully prepared, stocked, and ready for service.- Provide prompt, courteous customer service, maintaining high food and beverage quality standards.- Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.- Address and resolve customer complaints professionally and efficiently.- Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.- Monitor team attendance, conduct staff training, and ensure compliance with company policies.- Analyze sales data, maximize sales opportunities, and meet targets.- Prepare and submit daily reports on staff, sales, inventory, and any operational issues.- Perform end-of-day procedures and other tasks as assigned by management.
Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements....
Drive and build marketing strategies across all offline channels.
Develop overall marketing capabilities to facilitate critical insights about the customers and markets in the design and implementation of annual’s customer/marketing plans.
Build strong collaboration and alignment with external and internal key stakeholders (clients, local and regional cross functional team) to ensure brand strategy aligns with overall vision and business objectives....