Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
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Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
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Develop and maintain relationships with new and existing clients within the engineering, maintenance, oil & gas, petrochemical, marine, and manufacturing sectors.
Identify business opportunities and generate sales leads through prospecting, networking, and client visits.
Understand customer challenges and propose suitable industrial maintenance and asset integrity solutions.
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Drive revenue growth across both Process Automation and Factory Automation portfolios by identifying new business opportunities, managing key accounts, and leveraging a cross-division approach to deliver tailored automation solutions within the assigned territories: Penang, Kedah, and Ipoh
Provide technical sales support and solution consulting by deeply understanding customer applications, recommending integrated product and system solutions, and collaborating closely with engineering teams to ensure successful and efficient implementation
Build strong customer relationships and market presence by engaging key stakeholders, delivering impactful product presentations, and positioning Pepperl+Fuchs as a trusted, customer-centric automation partner across the region
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Technical Sales & Business Development: Actively engage clients to sell HVAC & ATCS solutions, targeting, Indeed and expanding the Johor/Malaysia market.
Technical Expertise: Serve as the technical expert for Automatic Tube Cleaning Systems (ATCS) during presentations and consultations, HydroBall Technics.
Customer Support & Solutions: Identify customer technical requirements, prepare proposals (RFPs), and offer tailored, www.buys.sg energy-saving solutions, HydroBall Technics.
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Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
...
Design and build the database and its architecture: the schema, the entities and how they relate, and the structure that turns today's scattered data into one properly organised whole.
Build support for monthly time-series forecast data, scenario versioning, and multi-tenant workspaces with role-scoped access.
Produce a full data dictionary: every field, its type, unit, source, and how it connects to the rest.
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