New Account Acquisition: Identify market opportunities, generate leads, and acquire new B2B clients within high-precision manufacturing sectors.
Account Servicing: Build and maintain strong, long-term relationships with existing clients to ensure high customer satisfaction and maximize account retention.
Negotiation & Quoting: Manage the full sales process including understanding customer technical requests, issuing accurate quotations, negotiating terms, and closing deals.
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New Account Acquisition: Identify market opportunities, generate leads, and acquire new B2B clients within high-precision manufacturing sectors.
Account Servicing: Build and maintain strong, long-term relationships with existing clients to ensure high customer satisfaction and maximize account retention.
Negotiation & Quoting: Manage the full sales process including understanding customer technical requests, issuing accurate quotations, negotiating terms, and closing deals.
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Technical Specification Development and Publication: Compile and update on-site maintenance technical specifications, checklists, and standard operating procedures (SOPs) for GPU servers and storage devices, and promote their implementation to all maintenance engineers.
Difficult Fault Support: Respond to escalated difficult faults reported by maintenance engineers, providing remote technical guidance; when necessary, coordinate with the GS (Global Support) team to intervene and track the fault until it is resolved.
Incident Review: Conduct root cause analysis on major operational errors (accidental shutdown, incorrect hard drive replacement, incorrect cable disconnection, etc.), compile incident analysis reports, and propose preventative measures and improvement plans.
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Sales Targets: Achieving sales targets by developing and directing effective sales channels.
Interaction: Plan and conduct sales visits and customer calls to build and maintain relationships with existing clients and expand the customer base.
Demonstrations: Provide product demonstrations and maintenance services to clients, ensuring they have a comprehensive understanding of our solutions.
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Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
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Network Architecture: Conceptualize and document network topologies (LAN, WAN, WLAN, and Data Center), selecting appropriate hardware and software solutions.
Security & Compliance Architecture: Harden network perimeters by designing redundant firewall clusters, robust identity management (802.1X/TACACS+), and zoning strategies.
Performance Optimization: Plan systems for optimal traffic routing, bandwidth allocation, and fault tolerance.
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