Responsible for reliability testing support with loading and unloading of integrated circuit devices onto biased boards and chambers activities. Ensure to meet cycle time and zero quality issue.
Support electrical testing and data-logging of integrated circuit devices using automated test equipment.
Bench testing and debugging of reliability test circuits / boards verification.
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OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
You will collaborate with Application Engineers to ensure customers’ challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
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Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
For new products ensures support plan, repair levels, and production support plans are developed and implemented.
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OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
You will collaborate with Application Engineers to ensure customers’ challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
...
Strong understanding of ITIL framework and ITSM best practices with Knowledge of service governance, risk management, compliance, and operational controls.
Experience with industry-leading ITSM platforms, any one: ServiceNow / BMC Remedy / ManageEngine / Jira Service Management.
Excellent verbal and written communication skills.
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