Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.
Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters.
Feedback to management on site problems for corrective actions to be taken.
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Responsibility:
• Perform Service and Repair of Dyson's products.
• To communicate with customers as part of service requirement – main focus to serve
customer at front desk and at the same time able to do repair work.
• To perform daily activities as per established process and procedures.
• To produce quotation for Over warranty units.
• Produce timely and detailed reports.
• To meet KPIs set up.
• To deliver the desired customer service experience. The goal is to drive service
success that improves customer satisfaction, maximizes customer retention, and
increases profitability.
• To adhere to company policy including and not limited to procedures, social
compliance, and business integrity policy.
Requirement:
• Minimum Diploma or Certificate in Engineering field.
• Ability to troubleshoot, test, repair and service technical equipment.
• Proven field service experience
• Possess good command of English
• Ability to work flexible shifts and to adapt to changing work schedule
Location: Johor Bahru, Johor
Job Description
• Respond to maintenance issues immediately upon notification.
• Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening.
• Assist with task assigned by the operational team on a daily basis.
• Understand and operate advanced electrical, plumbing, refrigeration , and solar water heater systems.
• Update the maintenance work order form/ job card, and file.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed and accuracy.
• Ability to ensure security of guest room access and hotel property.
• Perform maintenance activities in the guest room like plunging toilet, unclogging drains, repairing all types hardware, electrical equipment including lamps and etc.
• Test, troubleshoot and perform basic repair on all types of equipment including furniture, wall crack and painting work.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Maintain hotel facility and related equipment in a safe and efficient manner.
• Respond to emergency calls for maintenance and repairs.
Requirements:
• Must possess at least SPM/STPM/Diploma for any discipline
• Diploma Electrical/Mechanical Engineering is a plus
• Minimum 1-2 year working experience
• Work experience in the hotel industry is a bonus
• Required skill(s): Passionate, excellent communication and organizational skills
• Working Day: 6 Days Per-Week (1 Rest Day)
• Working Hour: (Rotation Shift)
Benefits:
• Public Holiday, Annual Leave, Medical Leave
• Staff Meal, Free Parking
• EPF, SOCSO & EIS
RESPONSIBILITY & ACCOUNTABILITY
Maintenance, service and repair jigs & machines (automatic/semi-automatic).
Understand of basic mechanical & electrical.
Understand basic pneumatic and electro-pneumatic.
Understand basic PLC.
Willing to perform ad-hoc job.
Able to work with low supervision.
Able to read basic drawings.
Assist engineering/production improvement activity.
Assist productivity improvement study.
Ensure preventive maintenance conducted properly as schedule.
Check and follow-up all related engineering project.
Check and follow-up all related engineering document.
Ensure daily activities are comply with Company Environment Policy and Procedure.
Comply and maintain 5S activity at engineering item and section.
To carry out any further instruction from superior.
COMPETENCY REQUIREMENT
Certificate or diploma in Engineering
Troubleshooting skills, basic electrical pneumatic and computer literate.
1.To conduct daily operations & maintenance for job function according to SOP.
2.Provide support to users/customer and staff in the use of ICT services.
3.To troubleshoot hardware and software problems and resolve as appropriate.
4.To do installation and configuration of computer based products and related items.
5.To assist in maintaining, monitoring and support of all installed computer systems.
6.To follow company guidelines and procedures in handling the installed system.
7.To assist in preparation of daily, weekly and monthly report.
8.To maintain a safe and secure work environment.
9.To perform other task as and when required by the Company.