Assist in identifying training needs for outlet staff through outlet visits, performance reports, KPI results, customer feedback, and discussions with Area Managers and outlet managers.
Identify training needs for outlet staff through outlet visits, performance reports, KPI results, customer feedback and discussions with Area Managers and Wing Head
Career Path: Start as a Part-Time Host with zero experience (RM80~RM150/hour) → convert to Full-Time Host for outstanding performance (RM10,000+/month) → promote to Full-Time Operations Trainer (RM10,000+/month). Exceptional performers may skip the Full-Time Host stage and be promoted directly to Full-Time Operations Trainer, responsible for training the local host team and driving liveroom performance.
Product TrainingLead and oversee product knowledge training for internal employees, beauty consultants, therapists, distributors and customers.Ensure the training team has a strong understanding of skincare, beauty and aesthetic products.Develop and deliver product training materials, presentations and demonstrations.Ensure product information and training content are accurate and up to date.
Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.