Full Product Ownership: Take complete charge of new product builds—whether it is a major feature upgrade for the HeyRace SaaS, an internal tool, or a brand-new custom app for a commercial client.
End-to-End UX/UI Design: Manage the entire design lifecycle. You will map user flows, build low-fidelity UX wireframes, create high-fidelity UI mockups, and finalize the visual design.
Developer Handoff & QA: Act as the bridge between design and development. You will prepare pixel-perfect design files, document technical requirements, and hand off assets to our developer (via GitHub/Figma), ensuring the final coded product matches your vision.
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• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA • Provide support to clients / users over phone or via email • Perform power verification and break-fix. e.g. Change Hard disk, RAM etc. • Installing of new racks and mounting of equipment onto racks • Perform cable patching (copper and fibre cables and site surveys) • Plan and execute cabling, cross connects including testing and labelling. • Perform Security CCTV monitoring and tape change based on tape rotation schedule • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports • Work with vendor to resolve technical issues or supply and install of equipment or cabling • Liaison with customers to provide them with activity updates • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties • Perform basic network troubleshooting • Receive / Send equipment or items on behalf of customers • Prepare monthly reports to be sent to customers and for internal use • From time to time, you may be required to assist the project team on projects
Qualifications and Ideal Experiences: • Minimum Diploma/Degree in IT related field and with 3 years working experience • At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations • Must have experience in interacting with customers verbally and via written communication • Must be analytical • Good communication (both verbal and written English) skills are a must • Must have positive attitude and willing to learn. • This is a fast-paced environment and candidates need to have the passion for the work • Candidates with working experience in a Data Centre environment will be an advantage • Must be physically fit. • Candidate must be willing to work on 12-hrs rotating shift
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Video Post-Production: Edit raw video footage into polished, final products. This includes selecting the best shots, trimming content, and assembling sequences to craft coherent and engaging narratives for platforms like [e.g., YouTube, Instagram, TikTok, LinkedIn].
Audio Enhancement: Clean up audio tracks, adjust levels, and integrate music and sound effects to ensure high-quality audio that perfectly complements the visual experience.
Content Creation: Go beyond editing to contribute to the creative process. This includes assisting with storyboarding, suggesting B-roll concepts, creating thumbnails, and developing short-form content (e.g., Reels, Shorts) that drives engagement.
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Own inbound warehouse operations to ensure smooth receiving of up to three containers per day, preventing disruptions to daily operations.
Monitor and manage demurrage and detention risks, identifying, challenging, and resolving charges arising from warehouse-related delays where applicable.
Maintain high inventory accuracy (98%) through regular stock reconciliation and independent investigation of discrepancies.
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Design and execute comprehensive test plans and test cases covering positive, negative, edge case, boundary, and exploratory scenarios — not just happy path testing
Own and maintain test documentation including test plans, test cases, regression suites, and environment-specific checklists
Provide formal QA sign-off reports before each production deployment
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Video Post-Production: Edit raw video footage into polished, final products. This includes selecting the best shots, trimming content, and assembling sequences to craft coherent and engaging narratives for platforms like [e.g., YouTube, Instagram, TikTok, LinkedIn].
Audio Enhancement: Clean up audio tracks, adjust levels, and integrate music and sound effects to ensure high-quality audio that perfectly complements the visual experience.
Content Creation: Go beyond editing to contribute to the creative process. This includes assisting with storyboarding, suggesting B-roll concepts, creating thumbnails, and developing short-form content (e.g., Reels, Shorts) that drives engagement.
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