Manage and mentor a multi-racial team of discipline leads (Mechanical, CDA, Electrical, Exhaust, UPW, PDS, Bulk & Special Gas, Chemical, Slurry, I&C, etc.) across Penang and Kulim sites.
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Responsible for the recruitment, screening, onboarding training, pre-job coaching and skill replication of ground promotion staff to build and maintain a stable offline promotion team.