* Having a positive mind-set and competitive attitude
* Able to perform or discharge duties diligently, independently with minimum supervision
* Maintain a proactive attitude and receptive to new ideas or proposals
* Reduce the turnaround time or cycle time to meet service standard
* Rectify all shortcomings or weaknesses as soon as possible
* Coordinate & cooperate well between colleagues as a team to ensure a clear and precise communication at all levels
* Constantly reaching out to new and existing customers
To handle all fleet in Southern region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales and it will help to smoothen the procedure of work.
a) Ensure compliance to company policies, shipping procedure and documents process accordingly.
b) Perform declaration incoming manifest to local authority
c) Ensure all shipping documents are properly kept and stored.
Duties and Responsibilities
1. Frontline counter:
• Greet and maintaining a positive and professional attitude toward customers at all times.
• Possess good knowledge and understanding of products, menus and new packages and actively provide choices to suit Customers’ preferences.
• Guide customer through the ordering process following the Operation Manual Book.
• Address customer inquiries, concerns, and requests promptly and courteously.
• Communicate with customers for orders and ensure accurate orders are delivered to customer.
2. Customer Service:
• Coordinate with Cashier to manage room allocations and ensure a smooth flow of reservations.
• Follow established customer check-in procedure in the Operation Manual Book.
• Follow established customer check-out procedure in the Operation Manual Book.
• Response to customer calls from Room Service promptly for any assistance such as food orders, technical issues or other related issues.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Report to Direct Superior immediately if any problem arises.
3. Reports:
• Prepare and submit Customer Complaint Report to Direct Superior (if any).
4. Customer Feedback:
• Ensure customers complete the Google Survey Form in order to collect customer feedback and reviews to gauge satisfaction level.
• Report feedback to management for continuous improvement.
5. Safety Compliance:
• Follow safety guidelines as stated in Operational Manual Policies and Procedures.
• Report and address any safety hazards promptly.
6. Any ad hoc tasks required by Direct Superior.
a) Ensure compliance to company policies, shipping procedure and documents process accordingly.
b) Perform declaration incoming manifest to local authority
c) Ensure all shipping documents are properly kept and stored.
1. To respond promptly and professionally to customer inquiries, request, and concerns via phone, email and other communication channels.
2. To provide accurate information and assistance regarding company products, services, warranties, and technical specifications.
3. To process customer orders, including order entry, confirmation, and tracking, ensuring accuracy and adherence to established procedures.
4. To assist customer with technical inquiries, troubleshooting, and product support, collaborating with technical experts and service technicians as needed.
5. To Maintenace accurate records of customer interactions, transactions, and service requests using CRM systems or other software platforms.
1. To respond promptly and professionally to customer inquiries, request, and concerns via phone, email and other communication channels.
2. To provide accurate information and assistance regarding company products, services, warranties, and technical specifications.
3. To process customer orders, including order entry, confirmation, and tracking, ensuring accuracy and adherence to established procedures.
4. To assist customer with technical inquiries, troubleshooting, and product support, collaborating with technical experts and service technicians as needed.
5. To Maintenace accurate records of customer interactions, transactions, and service requests using CRM systems or other software platforms.
Customer Service Executive - RM2,000 to RM3,000 per month + commission
As a Customer Care Representative, you will serve as the primary point of contact for our customers, addressing their inquiries, and ensuring their overall satisfaction. You will be responsible for providing exceptional customer service through various communication channels to uphold our company's reputation and foster positive relationships with our customers.
To handle all fleet in Southern region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales and it will help to smoothen the procedure of work.
