Strong knowledge in troubleshooting and supporting Office 365 products & services, mobile devises (Android and iOS), network connectivity (wired and wireless), service desk systems, incident and problem handling and escalation.
Good to have : experience with DMT uploads or SQL queriesfor data investigation,BPM configuration exposure, experience supporting ERP system upgrades or implementations.
Strong knowledge of telecommunications business processes and core platforms, including CRM and CBS, with the ability to understand and manage system integrations across complex telco landscapes
3) Proficient in the use of office software and system.4) Have good professional ethics, communication skills, negotiation skills, high subjective initiative, and strong execution.5) Proficiency in Mandarin is preferred职位要求: