Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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Familiarity with multimedia workflows, including video, animation, interactive content and sensors.
Strong ability to prepare and interpret lighting layouts, light schedules, system drawings, AV block diagrams, line diagrams, logic diagrams, network schematics and system architecture documentation.
Hands-on experience and/or strong technical knowledge of lighting equipment, AV equipment, control systems, network infrastructure and multimedia playback systems.
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