1. Strong communication skills, especially in English and Mandarin, know Cantonese is advantage2. Able to anticipate needs, and solve problems independently
Strong knowledge in troubleshooting and supporting Office 365 products & services, mobile devises (Android and iOS), network connectivity (wired and wireless), service desk systems, incident and problem handling and escalation.
Strong knowledge of telecommunications business processes and core platforms, including CRM and CBS, with the ability to understand and manage system integrations across complex telco landscapes