Minimum of 4 - 7 years' experience working in an IT service environment within a complex and diverse organization
Must have at least basic ITIL experience and hold an ITIL v3 or v4 Foundation certification.
Familiar with ISO 9001 Standard, ISO/IEC 20000-1 IT Service Management, and other relevant ISO/IEC certifications, with a proven history in ISO compliance.
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Must have experience working in an IT service environment within a complex and diverse organization.
Minimum of 7 - 10 years of experience working in a service environment where ITIL service management principles and processes (Service Transition, Change, Release, or Operations) are implemented.
Previous experience in a customer-facing role or Shared Services Environment is an added advantage.
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