Creative problem-solving skills. A resourceful mindset to seek solutions and propose them when facing challenges, rather than just wait for instructions.
Proficient in the use of Microsoft Office Suite specifically Power Point, Excel, and G Suite Tools (i.e: GSheet/Form, etc.)
Basic copywriting, photography, image, and video editing skills....
Experience with CCTV or video surveillance systems — IP cameras, NVRs, video management systems, or video analytics platforms.
Experience with on-premise server and software deployment — Linux, containers (Docker), networking.
Demonstrated experience using AI, machine learning, and AI agent tools to improve delivery efficiency, reporting, or risk management — and interest in how AI agents are changing the delivery role itself....
Creative problem-solving skills. A resourceful mindset to seek solutions and propose them when facing challenges, rather than just wait for instructions.
Proficient in the use of Microsoft Office Suite specifically Power Point, Excel, and G Suite Tools (i.e: GSheet/Form, etc.)
Basic copywriting, photography, image, and video editing skills....
Renewals & satisfaction: own renewal rate and client satisfaction scores agency-wide; spot at-risk accounts early and pull in the relevant specialist before issues escalate.
Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines; coordinate timing with each specialist's setup work.
Escalation triage: be the first responder on client issues across every channel; decide what needs a specialist's involvement versus what you can resolve directly....